All thanks to you…
A little while ago we asked you to complete an online survey about the customer service at Cash Doctors for The Australian Customer Service Awards (ACSA).
The responses were assessed by the ACSA and each section given a rating out of 5.
The results are in…
The customer service at Cash Doctors has been recognised as one of the best in the country. We were awarded a Gold Australian Customer Service Award.
We achieved a score of higher than 4 (out of 5) for every section of the assessment.
Stoked!
A big thank you has to go to you. Thank you for taking the time to fill out the survey and thank you for your honest responses. We are extremely excited about receiving recognition on a national level, it makes all the hard work worth it.
Here is an overview of our results:
It was great to see that even our weaknesses scored higher than 4 out of 5. Weakness 1 & 3 aren’t applicable in our situation though as we are an online business and don’t serve anyone on the premise, or meet any of our members face-to-face.
We’re taking a close look at all the responses and actioning any ideas that have come out of the survey. There was hundreds of positive comments and quite a few ideas to improve our service. Some of the main ones were:
- More product options – higher lending amount
- Option to delay repayment by 24 hours
- Rewards programs for loyal customers
- Bpay option to pay bills
We’re looking into all of these and I can tell you that at least 2 of them I have put on the to-do-list for 2011. Making these kinds of changes takes time, a lot of people have to get involved with spec-ing the project then building the technology and training staff – all to ensure a smooth transition.
Thanks again for taking the time to complete the survey, it means a lot to the teams in the office.
It also makes me extremely proud to have so many happy members.
{ 11 comments… read them below or add one }
AWESOME !! well done.
Good on you guys
How did I know you would get such a great response. Cash Doctors have always been supportive and extremely friendly in all my contacts. Congratulations well deserved.
Great having loans with you and with the ease of getting it put on my Cash Doctors card. May I sugest there should be a way to pay it off over a longer time and a rewords program for long term good paying clients? One of your compeditors, dollars direct, have a refinance option and a discount on fees for long term customers. Thanks for all the times you helped me out. I look foward to new changes. Keep up the good work Greg thanks.
Bill Hughes
Thanks for the positive feedback Bill! We’ll definitely add your suggestion to our list of actions for consideration. They may take a while to implement, but keep those suggestions coming because we’re always looking for ways to improve our service.
I have been using Cash Doctors for the past few months to help get my financial situation back on track, The service is outstanding, The Staff enthusiastic, pleasant and very helpful. Congratulations to you all on your Gold Award..
Thanks, Alex McDougall
never done anything easier and staff are SO friendly!
congrats!
Congratulations!! To you and all your staff, You all deserve this award, Your customer service is second to none. I look forward to being a customer of yours for a very long time.
Hello Greg and your wonderful Team!!!. Congrats on this great achievement you guys deserve it.. Without a doubt you are the best in the business! Well done!
Well Done! what can i say it has all been said above!!
Well deserved….best service compared to your competitors. Can I just make a suggestion of allowing repayments over two months if I borrow say $600?
I’m very happy with Cast Doctors